This Privacy Policy explains how TrustBar collects, uses, and protects personal data when you visit www.trustbar.app, purchase a license, contact support, or use the TrustBar macOS app.
We try to collect as little personal data as possible and only use it where it is needed to operate the product, process purchases, manage licenses, provide support, and protect the service.
1. Information We Collect
Depending on how you interact with TrustBar, we may collect:
- contact and order details, such as your email address, transaction status, and license-related information;
- support information you choose to send us, including emails and bug reports;
- basic technical information needed to deliver the website or app, such as IP-based server logs, app version, device activation state, and diagnostic information related to licensing or support.
- basic website analytics information collected through Vercel Analytics, such as page visits, referrers, browser and device information, and country-level usage data in aggregated or pseudonymous form.
Your TrustMRR API key is intended to be stored locally in the macOS Keychain on your device. We do not describe the website as a place where that API key is intentionally stored for marketing-site purposes.
2. How We Use Personal Data
We use personal data to:
- process purchases and deliver your license;
- activate, maintain, and protect access to the app;
- reply to support requests and product questions;
- detect abuse, fraud, misuse, or security issues;
- comply with legal obligations and enforce our terms;
- improve product reliability and customer experience.
3. Legal Bases for Processing
Where the GDPR or similar laws apply, we typically process personal data because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests such as fraud prevention and support, or because you have given consent where consent is required.
4. Third-Party Services
TrustBar may rely on third-party providers to operate parts of the product and business, such as hosting, checkout, payment processing, email, licensing, or customer support.
We also use Vercel Analytics to understand basic website traffic and page usage so we can monitor performance and improve the site.
TrustBar also connects, at your direction, to third-party services such as TrustMRR in order to display your startup metrics. Those third-party services operate under their own terms and privacy policies, and we are not responsible for their independent practices.
5. How We Share Information
We do not sell your personal data. We may share limited information:
- with service providers that help us run TrustBar;
- if required by law, legal process, or regulatory request;
- when reasonably necessary to protect users, enforce our rights, or prevent fraud or security incidents;
- in connection with a merger, acquisition, asset sale, or similar business transfer.
6. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing the app, maintaining license records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or compliance requirements.
7. Your Rights
Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal data, as well as the right to object to certain processing.
You may also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with your local data protection authority.
8. Security
We use commercially reasonable safeguards designed to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Changes and Contact
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the publication date where appropriate.
If you have any privacy-related questions, contact us at support@trustbar.app.